Criminal Defense Answering Service for Arrest Calls
Our criminal defense answering service routes urgent arrest calls and takes intake messages when your attorneys are occupied. Hear a fictional arrest inquiry in the browser demo, then request a free trial to test your firm's instructions.
Give arrest calls a route to your on-call attorney
Your receptionist answers forwarded criminal defense calls day and night, following your urgency rules. Calls about an arrest or court today can go to the on-call attorney.
- Arrest tonightFlag an urgent request and follow your instructions for reaching an attorney.
- Court todayRoute immediate concerns to your team without answering legal timing questions.
- Custody inquiriesTake limited messages from callers asking your firm about someone in custody.
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An arrest call often comes from a relative trying to reach counsel outside office hours. Your receptionist can establish who is calling and collect the parties' names before requesting the limited facts your firm needs. It follows your instructions for notifying the on-call attorney.
The same coverage can handle routine consultation requests while your lawyers are in court. You choose whether calls always forward to the service or reach it only when your office is unavailable. We provide a forwarding guide and a test call before coverage goes live.
Collect names, identify urgency and page your attorney
Your receptionist discloses that it is a virtual assistant and that the call is recorded, then gathers names before details. Urgent matters follow your attorney transfer or paging instructions.
- Identify the partiesCollect names for attorney conflict review before asking approved intake questions.
- Flag the urgencyUse your firm's criteria for arrest and same-day court requests.
- Reach counselWarm transfer or page the on-call attorney in your chosen contact order.
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For a relative calling about an arrest tonight, your receptionist follows the firm's questions without inviting a detailed account of the alleged conduct. It makes clear that the conversation does not create an attorney-client relationship. Your attorneys retain responsibility for conflict review and representation decisions.
When a warm transfer reaches your on-call person, they hear a short summary before pressing 1 to take the call. Each call also generates an email and app push alert with a summary and urgency tag. Your team can review the transcript in the dashboard.
Define coverage, custody intake and the attorney contact order
Your firm sets which criminal matters it handles, what intake questions to ask and who receives urgent calls. You also choose forwarding coverage and the routine consultation process.
- Matter boundariesSpecify the criminal defense matters your attorneys accept and those they decline.
- On-call instructionsChoose the people and contact order for urgent transfers or pages.
- Routine appointmentsBook consultations into Google Calendar or request details for an attorney callback.
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The onboarding chat asks about your services, office hours and urgent contacts, using your website as another source of firm information. Tell your receptionist which details to request when a relative reports an arrest and which questions must wait for counsel. You can update those settings in plain words.
Keep your existing business number and select all-call, busy, no-answer or after-hours forwarding. Run a test call to check the opening, intake sequence and attorney contact instructions. The call setup guide explains how coverage begins after forwarding is configured.
Keep defense advice and deadline decisions with counsel
Your receptionist does not advise on charges, release, pleas or court deadlines. It passes the request to your firm, where an attorney can review the circumstances and respond.
- No defense adviceLeave questions about what to say or do to an attorney.
- No outcome promisesIntake does not predict release, dismissal or any other case result.
- No deadline guidanceA caller's court concern goes to counsel for review and response.
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If someone asks whether a relative will be released or how to respond to questioning, the AI does not offer a view. It explains that an attorney will review this and get back to you, then follows your urgent routing instructions. A message or consultation booking does not establish representation.
The service handles forwarded calls and attorney notifications; your firm remains responsible for legal decisions and supervising its use. Review call summaries because the AI can make mistakes. Maintain a backup contact route so urgent requests have somewhere to go if your plan lapses.
Test the arrest-tonight scenario in your browser
Try the fictional arrest-tonight scenario to hear how an urgent request is handled. Request a free trial to configure your own firm and test its intake process.
- Play the relativeAsk the demo receptionist about a fictional family member arrested tonight.
- Listen for boundariesCheck that the assistant routes the request without giving defense advice.
- Test your instructionsConfigure your firm's contacts and review a call before forwarding live.
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Use the arrest call browser demo without signing up. Act as a family member seeking an attorney tonight and listen to the questions the receptionist asks. Keep names and circumstances fictional, since demo calls are recorded and transcribed to show the result.
Next, request a free trial for call coverage; we'll email your sign-in link when the trial is ready, followed by an onboarding chat. Your 14-day trial will include up to 100 minutes, with a card required before forwarding becomes active. Test your contact order and message quality before relying on the configured workflow for incoming calls.
Questions
Can an arrest call reach our attorney after hours?
An arrest can be flagged as urgent under your firm's instructions and routed to the on-call attorney. Set the contact order and choose warm transfer or paging. With a warm transfer, your attorney hears a summary before accepting, giving them context before speaking with the caller.
Can it take a message about someone in jail?
Your receptionist can take a message from someone seeking help for a person in custody. It asks for names first and then the limited intake information you authorize. The message gives your attorney a starting point for review without inviting the AI to discuss defense strategy.
Will it tell callers what to say to police?
No. Questions about police questioning, charges or defense strategy require an attorney, and the receptionist does not answer them. It collects the firm's approved intake information and routes the request according to urgency. Your team decides how to respond and whether it can take the matter.
Can we forward only unanswered or overnight calls?
Select the forwarding coverage your office needs: all calls, busy, no-answer or after-hours. Your business can keep its current number. We provide carrier or phone-system forwarding instructions and a test call to check your configuration before it goes live.
How will our team receive criminal intake messages?
We send an email and app push notification for each call, including its summary and urgency tag. Your dashboard holds calls, transcripts and settings, and you also receive a daily digest email. Review summaries as part of attorney supervision and keep your urgent contact instructions current.
Hear how an urgent arrest call is handled
Try the fictional arrest scenario in the browser demo. Request a free trial to configure your firm's intake questions and on-call attorney routing.
Hear a sample intake Request a trial
Free trial on request: 14 days, up to 100 minutes