Lawyer Answering Service for Court Days and Client Meetings

Our lawyer answering service answers as your firm when calls forward during court, client meetings or time away. Your receptionist takes messages, books consultations and follows your urgent contact instructions. Try a fictional call in the browser demo.

Hear a sample intake

Request a trialFree trial on request: 14 days, up to 100 minutes

An attorney in a small conference room talking with a client across the table

Give new callers a next step while you are unavailable

A new caller can leave contact details and take the next step while you are occupied. Your receptionist answers forwarded calls, gathers initial information and books consults if you choose.

During meetingsLet your receptionist collect inquiries while you focus on the client.
New inquiriesGather names and callback details before discussing the caller's matter.
Next stepsChoose consultation booking or a message for your firm's callback.

A missed call leaves a solo attorney with little context for the return call. Your receptionist gives the caller a place to explain why they are contacting your firm, within the limits you set. You receive a message you can review between commitments.

An attorney answering service can cover only no-answer or busy calls if you want to keep answering personally when available. Your receptionist introduces itself as a virtual assistant and gives the recording notice. It explains that the call does not create an attorney-client relationship. Hear the opening and intake questions in a fictional law firm call before deciding how to forward your number.

Separate existing-client messages from new inquiries

Your receptionist asks whether the caller is an existing client or making a new inquiry. It takes a message for client questions and follows your intake instructions for prospective clients.

Existing clientsCapture the requested attorney, callback details and reason for contacting you.
Prospective clientsAsk for parties' names before collecting the matter details you request.
Case questionsTake a message for attorney review without supplying a case update.

An existing client asking about their matter needs a useful message passed to the firm. Your receptionist can ask whom they want to reach, collect a callback number and record the reason for calling. It does not look up a case file or provide an update about the case.

A prospective client follows your initial intake sequence instead, starting with parties' names for your conflict review. Your instructions establish what information to request before a consultation or callback. This distinction helps you understand the purpose of the call when you read the summary. It also keeps an existing client's request from becoming a fresh intake interview.

Identify the requested attorney and flag urgent messages

Messages capture whom the caller wants to reach, while urgent calls follow your on-call instructions. Email and app push alerts give your team the summary and urgency tag for review.

Requested attorneyAsk who handles the matter so your team can direct follow-up.
Urgent handoffsAttempt a warm transfer or page in the order you set.
Message contextInclude the caller's request in a summary your team can review.

Getting a message to the right attorney starts with knowing whom the caller requested. Your receptionist includes that context in the intake message so your team can direct the response. Your firm receives call alerts by email and app push, with a transcript and a recording when enabled.

For urgent matters, set who should be contacted and in what order. During a warm transfer, that person hears a brief summary and presses 1 to take the call. An answering service for lawyers needs instructions that reflect who is actually available. Use the setup walkthrough to prepare your urgent contacts before testing a handoff.

Choose coverage for court, depositions and vacations

Forward all calls or choose no-answer, busy or after-hours coverage around your schedule. Your receptionist answers day and night once calls reach it, using the firm instructions you supply.

Court daysForward calls when hearings keep you away from the phone.
Deposition timeCollect messages while you remain focused on the testimony and client.
Time awayReview your availability and urgent contacts before leaving the office.

Coverage depends on the forwarding choice you make for your business number. Send all calls to your receptionist when you want it to answer first, or forward only busy, unanswered or after-hours calls. We provide a guide for your carrier or phone system and a test call before you go live.

Before a vacation, tell the AI about changes to your firm's availability and review who handles urgent inquiries. Your attorney phone answering service follows those instructions while taking messages or booking consultations. Keep your backup number current too: if the plan lapses, calls go to your backup number or voicemail. Read about coverage outside office hours when planning your forwarding choice.

Screen spam and handle opposing-party calls carefully

Your receptionist politely ends spam and robocalls while using your instructions for other callers. Opposing-party inquiries become limited messages for your firm's review, without discussion of case strategy.

Spam screeningPolitely end spam and robocalls instead of extending the conversation.
Solicitor instructionsTell your receptionist how your firm wants sales inquiries handled.
Opposing partiesCollect a limited message for attorney review without discussing the dispute.

Screening starts with your firm's instructions about the calls it wants handled. Your receptionist politely ends spam and robocalls. For a sales inquiry, supply the response you want it to use so the caller gets a clear answer about contacting your office.

An opposing party requires a different response from a spam caller. Set a limited message-taking instruction: ask for names and callback details, capture the request and leave any substantive reply to your attorney. The receptionist does not discuss case strategy or give legal advice. Try the opposing-party or solicitor scenario in the demo to hear how a fictional firm handles that distinction before setting your own instructions.

Choose AI coverage, live staff or a combination

Choose coverage by deciding which conversations need a staff member and which can follow your instructions. You can retain personal answering during office hours and forward calls when staff are unavailable.

AI coverageUse your receptionist for intake questions, messages and consultation booking.
Live staffKeep people involved when a conversation needs their judgment or context.
Combined approachAnswer personally when available and forward calls during busy periods.

AI coverage suits calls with a defined next step: gather names, ask approved questions, take a message or arrange a consultation. An in-house staff member brings context from working with your attorneys and clients. A live answering service offers a person to speak with callers who need that conversation.

You can combine your own staff with our receptionist through selective forwarding. Let staff answer when available and use AI coverage for no-answer, busy or after-hours calls. That choice does not give the AI access to your case files. Test routine and difficult inquiries yourself, then decide which calls fit your instructions and which should reach someone at your firm.

Questions

Can I keep my firm's current phone number?

You can keep your business number and forward calls to your receptionist. Choose all calls or only no-answer, busy or after-hours calls. We provide a local number, a forwarding guide for your carrier or phone system and a test call before your setup goes live.

Will callers know they are speaking with an AI receptionist?

The greeting identifies your receptionist as a virtual assistant and states that the call is recorded. Those notices cannot be disabled. Your receptionist answers as your business using the information you provide, while making its role clear. You can hear the disclosure yourself in the browser demo.

Can an urgent call reach me while I am away from the office?

Your receptionist follows the urgent contact order you set, using warm transfers or a page. For a warm transfer, you hear a short summary and press 1 to accept the call. Set an available on-call attorney for urgent matters such as an arrest or court today.

Can it answer an existing client's case-status question?

It takes a message so your firm can respond. Your receptionist does not access your case file, interpret a filing or give legal advice. It can collect the requested attorney, callback details and the client's question, giving your team context for follow-up when someone is available.

Does the receptionist speak Spanish?

Your receptionist handles calls in English and Spanish, and a caller can switch languages during the call. It uses the same firm information and intake instructions in either language. For a Spanish-speaking inquiry, it can collect the requested details and arrange a consultation or take a callback message.

Can a solo attorney try it and cancel online?

Try the browser demo without signing up, then request a free trial. Your trial lasts 14 days, capped at 100 minutes. A card is needed before forwarding goes live. Service is month to month, and you can cancel online in one click; cancellation takes effect at the end of the paid month.

Try a call before your next court day

Use the browser demo to hear a new inquiry, client question or urgent call. Request a free trial to set your firm's greeting and contact instructions.

Hear a sample intake Request a trial

Free trial on request: 14 days, up to 100 minutes